Policies and Returns

Welcome to our Policies and Returns page. We appreciate your business and want to ensure that you have a smooth shopping experience. Below are our policies regarding orders, shipping, and returns.

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Shipping Policy

Order Processing: All orders will be shipped within 5 - 7 business days after payment confirmation.
Delivery Responsibility: We are not responsible for packages delivered to an incorrect address provided by the customer. Please ensure that your shipping information is accurate before completing your order. If there is evidence of an error on our part, we will address it accordingly.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. Once the package leaves our facility, we cannot guarantee its delivery. If you believe your package is lost or stolen, please contact the shipping carrier for assistance.
Carrier Delays: We are not responsible for any delays caused by the shipping carrier. Once the package is in transit, the delivery timeline is in the hands of the carrier.

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Return Policy

We strive for customer satisfaction, but due to the nature of our products, we cannot accept returns or exchanges unless the item is defective or damaged upon arrival. If you receive a defective or damaged item, please follow these steps:

Contact Us: Reach out to our customer service team within 3 days of receiving your order to report the issue.
Provide Evidence: Include clear photographs of the defective or damaged item, along with your order number and a brief description of the issue.
Resolution: We will review your request and, if approved, provide instructions for the return or replacement of the item.

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Thank you for understanding our policies. If you have any questions or concerns, please feel free to contact our customer service team. We are here to help!